Receipt Printers

Receipt Printers

ReTecCom GmbH is your service partner for repairs of passbook and receipt printers from the following manufacturers:

  • Wincor Nixdorf  4915 / 4915+ / 4915xe
  • Olivetti PR2 / PR2E

By using latest computer technology and state-of-the-art test and measurement equipment our experienced technicians will repair your defective passbook and receipt printers and thus provide consistent availability of functioning devices.

Our service to you:

General Overhaul

  • Incoming inspection
  • Registration of the printer in our documentation procedure
  • Cleaning of all components in ultrasonic bath
  • Troubleshooting and maintenance
  • Replacement of all wear components such as magnetic heads, rubber rollers etc.
  • Replacement of the colour ribbon
  • Technical condition test and modifications if necessary
  • Firmware update
  • Endurance testing
  • Device testing according to BGV A3 (valid for 2 years)
  • 3 months guarantee

Repair Service

  • Incoming inspection
  • Registration of the printer in our documentation procedure
  • Troubleshooting and maintenance
  • Replacement of the required spare part according to error description
  • Replacement of colour ribbon for extra charge, if necessary
  • Endurance testing
  • Device testing according to BGV A3 (valid for 2 years)
  • 3 months guarantee on repair work

Please note the following information about our repair service:.

Packaging

  • Please package the printer carefully
  • Enclose the service request form
  • Maximum weight per package: 31 kg

Return delivery and invoicing

When the repair work has been completed (lead time is max. 7 working days from receipt of goods) the printer will be dispatched to you including the invoice.