ReTecCom GmbH is your service partner for repairs of passbook and receipt printers from the following manufacturers:
- Wincor Nixdorf 4915 / 4915+ / 4915xe
- Olivetti PR2 / PR2E
By using latest computer technology and state-of-the-art test and measurement equipment our experienced technicians will repair your defective passbook and receipt printers and thus provide consistent availability of functioning devices.
Our service to you:
General Overhaul
- Incoming inspection
- Registration of the printer in our documentation procedure
- Cleaning of all components in ultrasonic bath
- Troubleshooting and maintenance
- Replacement of all wear components such as magnetic heads, rubber rollers etc.
- Replacement of the colour ribbon
- Technical condition test and modifications if necessary
- Firmware update
- Endurance testing
- Device testing according to BGV A3 (valid for 2 years)
- 3 months guarantee
Repair Service
- Incoming inspection
- Registration of the printer in our documentation procedure
- Troubleshooting and maintenance
- Replacement of the required spare part according to error description
- Replacement of colour ribbon for extra charge, if necessary
- Endurance testing
- Device testing according to BGV A3 (valid for 2 years)
- 3 months guarantee on repair work
Please note the following information about our repair service:.
Packaging
- Please package the printer carefully
- Enclose the service request form
- Maximum weight per package: 31 kg
Return delivery and invoicing
When the repair work has been completed (lead time is max. 7 working days from receipt of goods) the printer will be dispatched to you including the invoice.